Contact

For help with a GetTools utility, an incorrect result, a privacy question or a suggestion, email support@gettools.live.

Report a tool problem

1. Copy the URL of the affected tool.
2. Tell us your browser and device type, the steps you tried and the exact error.
3. Describe the result you expected. If useful, attach a screenshot with personal information removed.

Keep confidential files, passwords, identification numbers and payment details out of your message. Reproduce the issue with a small, non-sensitive sample where possible. For a large file that fails, include its format, dimensions or duration rather than the file itself.

Before contacting support

Check the limits shown beside the tool. Try a supported format and a smaller sample, keep the tab visible during video exports, and make sure downloads are permitted in your browser. Model-based image tools need an initial network download even though the image processing happens locally.

See About GetTools, the privacy notice and task guides for more context.